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Owned and operated by Body Soul Restore, our team is ready to answer questions about red light therapy panels, cold plunges, saunas, and more.
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Frequently Asked Questions
How long does shipping take?
We offer free shipping on most orders within the Continental U.S. (excludes AK/HI). Handling time is 1 to 3 business days, and transit time is typically 5 to 8 business days. Larger items like cold plunges, infrared saunas, and massage chairs may ship via freight carrier with delivery scheduling.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your package in real time. If you have not received tracking information within 3 business days, please email our support team and we will look into it right away.
What is your return policy?
We offer 30-day returns on eligible items. If something does not meet your expectations, contact our team to start a return. Please refer to our Return Policy page for full details on eligibility and the return process.
Can I exchange my product for a different model?
Yes, exchanges are available within the 30-Day Returns window. Whether you want to swap a red light therapy panel for a different size or try a different massage chair model, our team can walk you through the exchange process. Just reach out with your order number.
How do I choose between your red light therapy panels?
Our red light therapy panels come in different sizes designed for targeted or full-body coverage. Smaller panels work well for focused areas like the face or joints, while larger panels are designed for broader coverage. Our team can help you find the right fit for your wellness routine.
What kind of space do I need for a cold plunge or infrared sauna?
Cold plunges typically need a flat, level surface and access to a water source and drainage. Infrared saunas require enough clearance for ventilation and a standard electrical outlet. Our support team can help you plan your setup based on your available space.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Continental Shipping
Free shipping on most orders within the Continental U.S., with no order minimum required.
30-Day Returns
Not the right fit for your wellness space? Return eligible items within 30 days, backed by our return policy.
